We focus on pouring kind words for people living in situations that were not their mistake only when it is too late and lives are lost. The recovery of a person with mental health issues is associated not just with medical treatment but also with their social treatment significantly. In simple words, how a person's family and social environment interacts with the person means a lot for the outcome of their recovery.
Being critical, hostile and being over-involved emotionally can be harmful for people in recovery. What helps them to recover is genuine warmth and positive regard. A person's success is not just based on their nature but also on how they are nurtured. This applies to a person with mental illness too just like anyone else in life.